Privacy Policy

Casspray Ltd is a specialist painting, decorating and spraying company based in Rochester, Kent, working across the South East. We are the data controller for personal information collected through this website. You can reach us on 01634 481406 or by WhatsApp on 07516 226888.

When you send an enquiry through our form, we collect:

• Your name
• Your telephone number
• Your email address
• Your town or city
• The service you are interested in
• Any details you write about the work required

We do not ask for payment details through this website, and we do not knowingly collect information from children.

Your information is used only to respond to your enquiry: to prepare a quotation, to ask any questions we need answered, and to arrange the work if you choose to go ahead. The lawful bases we rely on are your consent in sending the enquiry and our legitimate interest in responding to potential customers. We do not sell your information, and we do not add you to marketing lists without your agreement.

Enquiry form submissions are delivered to our email inbox by a third-party form service (Web3Forms), which processes the details only to pass the message to us. Our website hosting provider processes standard technical request data, such as IP addresses in server logs, in order to serve and secure the site.

This website does not use advertising or tracking cookies. Your browser may store a small preference locally, such as the gallery filter you last used, purely to improve your experience on the site; that information stays on your device and is never sent to us. If we introduce analytics in future, this policy will be updated first.

Enquiry correspondence is kept for as long as needed to answer you and, where work goes ahead, for our business and accounting records. Enquiries that do not proceed are deleted once they are no longer of use to either of us.

We photograph completed work for our gallery and social media. Photographs show finished decorative surfaces and never identify your address or personal details, and we will always ask before publishing images of your property if you would prefer we did not.

Under UK GDPR you have the right to ask for a copy of the personal information we hold about you, to have it corrected or erased, to restrict or object to our use of it, and to withdraw consent at any time. Contact us on 01634 481406 and we will deal with your request promptly. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.

We take reasonable steps to keep your information secure and limit access to it to those who need it to answer your enquiry. Where this policy changes, the revised version will be published on this page with an updated date.